Testimonials
Sunbird Aged Care Navigation
What people say about us
“having Michelle provide calm, timely and helpful advice made it all a lot less scary for me.”
I want to thank Michelle for the help she has given me in navigating the aged care world for my mum.
It is such a foreign place to use for the uninitiated and having Michelle provide calm, timely and helpful advice made it all a lot less scary for me.
Michelle was able to offer clear advice, a timeline to manage expectations and support during the process.
She was a wonderful sounding board during a time of transition when everything was very new and uncertain.
Cate, Victoria
“What an absolute lifesaver it was working with Michelle!”
What an absolute lifesaver it was working with Michelle! Her wealth of knowledge and experience meant everything to me after trying to traverse the world of aged care packages, providers and all of the red tape associated on my own.
End result – we got the assistance so desperately and quickly needed, thanks to Michelle and Sunbird.
Timo, South Australia
“The advice and support we received from them was invaluable”
I am a busy clinical nurse working 4 days a week with little extra time to spend trying to assess all the providers that were available to our mum. I was very pleased to find a nurse navigator in Sunbird who did all the ‘leg work’ for us. Made the choice much easier with minimal fuss.
The advice and support we received from them was invaluable. I was very happy to outsource this important detective work to a professional company devoted to aged care with thorough knowledge of the system. Happy customer.
Wendy, Queensland (mum in Victoria)
“I would highly recommend Michelle @ Sunbird. Her knowledge of the aged care business is unsurpassed and I doubt there is any client who couldn't be helped by Sunbird” Cameron H.
"Michelle impressed me with her compassion, her understanding, her willingness to listen and her absolute professionalism."
For eight months, at least, I tried over and over, unsuccessfully I might add, to have my case heard and to arrange for an ACAT assessment.
Fortunately for me, I was handed a business card for a company that specialises in Aged Care Navigation.
Michelle was absolutely amazing. After a brief one on one meeting, she gathered all the information she needed to go into bat for me. The next thing to happen was Michelle ringing me to say that I had been placed on the high priority list and that she had arranged for my ACAT assessment to be in the next three weeks.
Michelle impressed me with her compassion, her understanding, her willingness to listen and her absolute professionalism.
I would gladly recommend Michelle Hardy and her Company to anyone who is having difficulties in navigating their way through to Aged Care Funding.
Trevor, Queensland
“Sunbird consulting was recommended to us and we sought their help. It was the best decision we made. ”
Working through the requirements of our application for Aged Care assistance was daunting. Sunbird consulting was recommended to us and we sought their help. It was the best decision we made. Michelle helped us look for helpers and then helped us navigate the maze of paperwork. Her explanation of what we needed to do and what we should expect was simple and concise. An excellent summary which enabled us to transition smoothly and positively. Michelle is still available to help us whenever we need anything. We cannot thank her enough.
Gill, Queensland
“I thoroughly recommend Sunbird’s services to anyone needing skilled and compassionate advice”
Michelle and her team have provided me with empathetic and knowledgeable support in navigating the complexities of Australia’s aged care system. I came to them when my ageing parents suddenly needed additional care to support them in their own home.
My sister and I live an hour and half’s drive away from them and unable to be there daily for them. Within a very short time, we were provided with a comprehensive report containing the names and contact details of all aged care support groups in their local area together with details of individuals who could be hired to provide specific services on demand as required whilst we await an ACAT assessment. I thoroughly recommend Sunbird’s services to anyone needing skilled and compassionate advice on most aspects of Australia’s aged care system.
Colin, New South Wales
“Michelles knowledge of the aged care system and how it is applicable to the individual is invaluable from both a financial and time-spent aspect.” Emma, Cairns
“Michelle sat with me throughout the assessment process which made it so much easier to understand.”
Having used the services of Sunbird Consulting I have no hesitation in recommending them to anyone attempting to navigate My Aged Care to apply for a Home Care Package. Michelle sat with me throughout the assessment process which made it so much easier to understand. Her knowledge and experience in this field is credible.
Barry, Queensland
“I personally recommend Michelle for any aged care problems. She is just the best and so understanding."
I had an issue with my provider overcharging me, and had no success in resolving the matter myself. I heard about Sunbird and was so happy to meet Michelle.
She took on all our worries and was successful in having the money refunded to my Home Care Package.
I personally recommend Michelle for any aged care problems.
She is just the best and so understanding.
John & Trish, Cairns.
“If two words could summarise our appreciation, they would be ‘persistence’ and ‘patience’”
You not only did your best for us both, but you did it in a friendly and relaxed yet efficient and thorough way, with a great sense of humour thrown in for good measure. And now both of us are enjoying the fruits of your labour.
If two words could summarise our appreciation, they would be ‘persistence’ and ‘patience’ – persistence with government departments and patience with a couple of oldies.
And your being in Far North Queensland and our being in North East Victoria, was in no way a negative.
Neil and Barbara, Victoria
“This service was excellent giving us the guidance through the mine field of My Aged Care. Would recommend this service to everyone looking in to using My Aged Care.” Bob
Aged care consultinG
We provide customised aged care consulting for families that require guidance on any aspect of the aged care system.